Before adding them to our catalog, all Immersounds products are carefully tested to ensure they meet our quality standards and work as intended. However, in rare cases, technical issues may prevent a product from functioning properly. If this happens and the problem can’t be resolved, we may grant a refund.
- Refunds are not available for products that have been downloaded and opened using compatible software. Since every item on our site includes detailed descriptions and audio previews, we cannot offer refunds based on dissatisfaction or failed expectations.
- Once your payment is complete, you’ll receive a direct download link. If you experience issues accessing your files, please contact us immediately. If we are unable to fix the download issue within 48 hours, you’ll receive a full refund.
- Some products may require specific software or tools to be used correctly. It is your responsibility to check product compatibility before purchasing. If your system meets all the requirements, but the file is damaged or malfunctioning, get in touch with our support team. If we cannot provide a working version within 48 hours, you will be fully refunded.
Please note that refund requests must be submitted within 48 hours of purchase. After that time, all sales are considered final.